Frequently Asked Questions
Everything you need to know about Snag style and service.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since our fits are true to size, we recommend measuring your bust, waist, and hips to compare against our chart for the most accurate fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange process.
When will my order arrive?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey in real-time.
Do you ship internationally?
Yes, Snag ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location.
How should I care for my Snag garments?
To maintain the quality of your clothing, we recommend machine washing on a cold, gentle cycle and hanging to dry. Detailed care instructions are also printed on the internal label of every garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.